Refund Policy
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Last Updated: January 1, 2026
Thank you for purchasing software and digital products from Coder IT Solution.
We want our customers to have a clear understanding of our refund process before making a purchase. This Refund Policy applies to software products, WordPress plugins, license keys, and other digital products sold by Coder IT Solution.
By purchasing a product from our website, you acknowledge that you have reviewed the product description, features, compatibility information, pricing, and this Refund Policy.
1. Digital Product Refunds
Coder IT Solution sells software and digital products that are delivered electronically.
We may provide a refund where:
The purchased product cannot be downloaded or delivered due to an issue on our side.
A valid license key is not provided after a successful purchase.
A confirmed technical defect prevents the core product from functioning as described and our support team is unable to resolve the issue.
The product is materially different from the features or functionality described on the applicable product page at the time of purchase.
A duplicate payment was made for the same product and license.
A refund is required under applicable consumer protection law.
Where reasonably possible, we may first attempt to investigate and resolve a technical issue before approving a refund.
2. Refund Request Period
Unless a longer period is required by applicable law, refund requests relating to a technical or product issue should be submitted within 14 days of the original purchase date.
Submitting a refund request does not automatically guarantee approval. Each request may be reviewed based on the purchase, reported issue, product usage, support history, and applicable consumer rights.
Nothing in this Refund Policy limits any mandatory refund, cancellation, withdrawal, or consumer rights available under applicable law.
3. When a Refund May Not Be Available
Subject to applicable consumer law, a refund may not be approved solely because:
You changed your mind after purchasing the product.
You no longer need the product.
You purchased the wrong product or license plan without reviewing the product information.
You expected a feature that was not listed on the product page.
You do not have the technical knowledge required to install, configure, or use the software.
Your website, server, hosting environment, theme, plugin, custom code, or third-party software causes a compatibility conflict.
A third-party platform, plugin, theme, API, or service changes its functionality.
You refuse to provide reasonable information required for our support team to investigate the reported issue.
You modified the product code and the modification caused the reported issue.
Your license was suspended due to fraud, license abuse, unauthorized sharing, or a serious violation of our Terms and Conditions.
We encourage customers to review all product information and use an available free version or demonstration before purchasing a Pro product.
4. WordPress and WooCommerce Product Compatibility
Our WordPress and WooCommerce products are designed to work with the supported versions and environments listed on the applicable product page.
WordPress websites may use thousands of different themes, plugins, hosting configurations, and custom code implementations.
A conflict caused solely by an unsupported third-party product or custom environment does not automatically qualify for a refund.
However, please contact our support team if you experience a compatibility issue. We will make a reasonable effort to investigate the issue and determine whether it is related to our product.
5. CITS ERP Pro
Before purchasing CITS ERP Pro, customers should review the product description, system requirements, included modules, and available product information.
If you experience a confirmed defect in the software that prevents a core advertised feature from functioning, please contact our support team.
We may attempt to provide a fix, update, or reasonable technical solution before processing a refund.
Custom development, custom business workflows, server configuration, data migration, and additional feature requests are not automatically included with a standard software license unless explicitly stated in the purchased package.
6. Customize My Account for WooCommerce Pro
A free version of Customize My Account for WooCommerce is available through WordPress.org.
We strongly encourage customers to test the free version to review general theme compatibility and the basic plugin experience before purchasing the Pro version.
If a confirmed Pro feature does not function as described and our support team is unable to provide a reasonable fix, you may submit a refund request.
7. Refund Abuse and Fraud
We reserve the right to reject a refund request, subject to applicable law, where we reasonably identify:
Fraudulent purchase activity.
Refund abuse.
Repeated purchase and refund behavior.
Unauthorized license sharing.
Attempts to bypass license restrictions.
Manipulative or deceptive activity.
Fraudulent transactions may also be reported to the applicable payment provider.
8. Purchases Processed by Paddle
For transactions processed by Paddle, Paddle acts as the Merchant of Record for the transaction.
Refund requests for Paddle-processed purchases may be reviewed or processed through Paddle in accordance with Paddle’s applicable buyer terms, refund policies, and mandatory consumer protection requirements.
If Coder IT Solution agrees that a Paddle-processed transaction should be refunded, the refund will be processed through Paddle. We do not issue a separate direct refund for a transaction where Paddle is the Merchant of Record.
Customers may also contact Paddle’s buyer support for assistance with a Paddle-processed transaction.
9. How to Request a Refund
To request a refund, please contact:
Email: [email protected]
Please include:
Your full name.
Purchase email address.
Order or transaction ID.
Product name.
Website URL, if relevant to the technical issue.
A clear description of the issue.
Screenshots, screen recordings, or error information where applicable.
Our team may request additional technical information to investigate the issue.
10. Refund Processing
Approved refunds will be processed through the original payment channel or applicable Merchant of Record.
Processing times may vary depending on the payment provider, payment method, bank, and customer location.
We cannot control the time a bank or payment provider takes to display an approved refund in the customer’s account.
11. Consumer Rights
Nothing in this Refund Policy excludes or limits rights that cannot legally be excluded under applicable consumer protection law.
Where local law provides a mandatory cancellation, withdrawal, refund, or remedy right, the applicable legal requirement will take precedence over conflicting provisions in this policy.
12. Changes to This Refund Policy
We may update this Refund Policy to reflect changes to our products, payment processes, business practices, or legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions about this Refund Policy, please contact:
Coder IT Solution
Website: coderitsolution.com
Email: [email protected]
Location: Bangladesh