Privacy Policy

Last Updated: January 1, 2026

Coder IT Solution respects your privacy and is committed to protecting personal information collected through our website, software products, WordPress plugins, license systems, and customer support channels.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

By using our website or products, you acknowledge the practices described in this Privacy Policy.

1. About Coder IT Solution

Coder IT Solution develops and distributes software and digital products, including WordPress and WooCommerce plugins and business management software.

Website: coderitsolution.com

Email: [email protected]

Location: Bangladesh

For questions relating to privacy or personal information, please contact us using the details provided at the end of this Privacy Policy.

2. Information We May Collect

The information we collect depends on how you interact with our website, products, and support services.

We may collect the following categories of information.

Personal and Contact Information

This may include:

• Name.

• Email address.

• Company or business name.

• Contact information you voluntarily provide.

• Information included in support requests or communications.

Purchase and Order Information

When you purchase a product, we may receive or process information such as:

• Customer name.

• Customer email address.

• Product purchased.

• License plan.

• Order or transaction identifier.

• Purchase date.

• Payment status.

• Refund status.

• Country or general billing location information made available by the payment provider.

We do not intentionally store complete payment card numbers on our website.

Payment information is processed by the applicable payment provider or Merchant of Record.

License Information

For products that use our license system, we may process:

• License key.

• Website URL.

• Product name.

• Product version.

• License activation status.

• Activation and deactivation information.

• Date or time of license validation.

This information is used to validate licenses, enforce applicable activation limits, provide product-related services, and prevent unauthorized license use.

Technical Information

When you visit our website, we may automatically receive technical information such as:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Referring page or website.

• Pages visited.

• Approximate location based on IP address.

• Date and time of website access.

• Basic website usage and diagnostic information.

Support Information

When you contact our support team, we may collect:

• Your name and email address.

• Product and license information.

• Website URL.

• WordPress, WooCommerce, PHP, or server version information.

• Active theme or plugin information that you voluntarily provide.

• Screenshots.

• Screen recordings.

• Error messages.

• Debug logs.

• Other information necessary to investigate your support request.

Please do not send passwords, payment card details, or other unnecessary sensitive information through standard support communications.

3. Information Collected by Our WordPress Plugins

Our WordPress products may process information within your WordPress website to provide their advertised functionality.

For example, Customize My Account for WooCommerce may process WordPress or WooCommerce user information within the customer’s own website to provide account, profile, login, registration, security, and dashboard features.

Depending on the features enabled by the website administrator, this may include:

• WordPress user identifiers.

• User names and display names.

• Email addresses.

• User roles.

• User profile information.

• Custom registration field values.

• Login and authentication events.

• Trusted device information.

• Security activity information.

• WooCommerce account and order-related information required to display account features.

This information is generally processed within the WordPress website where the plugin is installed.

Coder IT Solution does not automatically receive all customer or end-user information stored within a website simply because our plugin is installed.

The website owner or administrator is responsible for configuring the plugin and determining how personal information is collected and used on their website.

4. Pro License Validation

The free version of Customize My Account for WooCommerce does not connect to our Pro license validation server solely for license validation.

When a Pro license key is entered, the product may connect to the Coder IT Solution license server at coderitsolution.com.

The license validation process may transmit:

• License key.

• Website URL.

• Plugin or product version.

License validation may occur when a license is activated, deactivated, or during scheduled background validation.

We use this information to:

• Confirm that a license is valid.

• Manage license activations.

• Enforce applicable site limits.

• Provide licensed product functionality.

• Prevent unauthorized license use.

5. How We Use Personal Information

We may use personal information to:

• Provide and deliver purchased products.

• Generate and manage software licenses.

• Validate product licenses.

• Process product activations and deactivations.

• Provide customer support.

• Respond to questions and communications.

• Investigate product bugs and compatibility issues.

• Improve our products and website.

• Maintain website and product security.

• Detect fraud and unauthorized license use.

• Maintain transaction and business records.

• Comply with legal and regulatory obligations.

• Communicate important product, license, security, or policy information.

• Send marketing communications where permitted by applicable law or where you have provided appropriate consent.

We do not sell personal information to advertisers.

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may process personal information based on:

• Performance of a contract, such as delivering a purchased product or managing a license.

• Legitimate interests, such as improving our products, preventing fraud, maintaining security, and responding to customer requests.

• Legal obligations.

• Your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent subject to applicable law.

7. Payments and Paddle

Certain purchases may be processed by Paddle.

For Paddle-processed transactions, Paddle acts as the Merchant of Record and processes payment and transaction information according to its own privacy practices and legal obligations.

Coder IT Solution may receive transaction-related information from Paddle that is necessary to:

• Identify a purchase.

• Deliver a product.

• Generate or manage a license.

• Provide customer support.

• Maintain order records.

• Process or assist with refunds.

Coder IT Solution does not receive or store your complete payment card number from Paddle.

We encourage customers to review Paddle’s Privacy Policy for information about how Paddle processes personal information.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality.

• Remember user preferences.

• Improve website performance.

• Understand website usage.

• Maintain website security.

• Support analytics or marketing features where applicable.

Some cookies may be necessary for the website to function.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

You may manage cookies through your browser settings or any cookie preference tools made available on our website.

9. Analytics

We may use website analytics tools to understand how visitors interact with our website.

Analytics information may include:

• Pages viewed.

• Referral sources.

• Device and browser information.

• General geographic information.

• Website interaction information.

We use this information to understand website performance and improve our products, content, and user experience.

Where required, analytics technologies will be used subject to applicable consent requirements.

10. Marketing Communications

We may send product news, updates, educational content, or promotional communications where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us.

We may still send necessary transactional or service-related communications, such as:

• Purchase confirmations.

• License information.

• Security notices.

• Important product notices.

• Support communications.

11. How We Share Information

We may share personal information with service providers where reasonably necessary to operate our business.

These may include:

• Payment providers and Merchants of Record.

• Website hosting providers.

• Email delivery providers.

• Analytics providers.

• Customer support tools.

• Security and fraud prevention providers.

• Professional advisers.

• Government or regulatory authorities where legally required.

We only share information for legitimate business, contractual, security, or legal purposes.

We do not sell personal information to advertisers.

12. International Data Processing

Coder IT Solution is based in Bangladesh.

Our website, service providers, payment providers, and technical infrastructure may process information in different countries.

As a result, personal information may be processed outside your country of residence.

Where required by applicable law, appropriate measures may be used to protect personal information transferred internationally.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Product license status.

• Customer support requirements.

• Transaction and accounting requirements.

• Fraud prevention.

• Security requirements.

• Legal or regulatory obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

14. Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no website, software system, or electronic transmission method can guarantee absolute security.

Customers are also responsible for maintaining the security of their own WordPress websites, servers, accounts, passwords, and license information.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Object to certain processing.

• Request restriction of processing.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Submit a complaint to an applicable data protection authority.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact [email protected].

We may request reasonable information to verify your identity before completing a privacy request.

16. Children’s Privacy

Our website and software products are intended for businesses, website owners, developers, and other users who are legally able to enter into applicable agreements.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. Third-Party Websites and Services

Our website and products may contain links to or integrate with third-party websites, platforms, or services.

These third parties operate independently and may have their own privacy policies.

Coder IT Solution is not responsible for the privacy practices of independent third-party websites or services.

We encourage users to review the privacy policies of third-party providers they use.

18. Customer Responsibilities

Customers who install and use our software on their own websites are responsible for their own privacy and data protection obligations.

If our plugin is used to collect custom registration information, enable authentication features, maintain security logs, or process other user information, the website owner should update their own Privacy Policy as necessary.

Website owners are responsible for:

• Determining the lawful basis for collecting end-user information.

• Providing required privacy notices.

• Obtaining consent where legally required.

• Responding to end-user privacy requests.

• Configuring appropriate data retention practices.

• Protecting access to their WordPress website and customer information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, technologies, business practices, service providers, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

We may provide additional notice where a material change requires notification under applicable law.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Coder IT Solution

Website: coderitsolution.com

Email: [email protected]

Location: Bangladesh